Privacy policy

Last updated: Nove 20, 2025.

This Privacy Policy explains how Dr.You (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit or use dryou.eu (the “Site”), interact with our services, or make a purchase. It also describes the types of information we collect, how it is processed, and the choices available to you.

1. Information We Collect

Information you provide

We may collect:

  • Name and contact details

  • Billing and shipping address

  • Account login information

  • Payment details processed by secure third-party providers

  • Communications sent to our support team

Information collected automatically

We may collect:

  • IP address, device and browser details

  • Pages viewed and actions taken on the Site

  • Cookies, tags, and similar tracking tools

Information from third parties

We may receive information from:

  • Payment processors

  • Shipping and logistics partners

  • Marketing and analytics providers

2. How We Use Information

We may use personal information to:

  • Process and fulfil your orders

  • Provide customer support

  • Communicate order updates or account changes

  • Improve the Site and overall service experience

  • Send marketing communications with consent

  • Detect and prevent fraudulent or unauthorised activity

  • Comply with legal and regulatory obligations

3. Legal Basis for Processing

Depending on your location, we may rely on:

  • Contractual necessity

  • Legitimate interests

  • Your consent

  • Legal obligations

4. Information Sharing

We may share information with:

  • Payment processors

  • Delivery and courier companies

  • IT, hosting, and analytics providers

  • Authorities when legally required

We do not sell personal information.

5. International Transfers

If personal information is transferred outside the EU/EEA, we apply appropriate safeguards, such as standard contractual clauses or equivalent protections.

6. Data Retention

We retain personal information only as long as needed to fulfil the purposes outlined in this policy or to meet legal requirements. After this period, data is deleted or anonymised.

7. Your Rights

You may have rights to:

  • Request access to your personal data

  • Correct or update your information

  • Request deletion or restriction of processing

  • Withdraw consent at any time

  • Request data portability

  • File a complaint with a regulatory authority

8. Cookies and Tracking

We use cookies to operate the Site, personalise content, and analyse usage. Non-essential cookies are used only with your consent.

9. Third-Party Services

The Site may link to or integrate with third-party websites or features. Their data practices are governed by their own policies.

10. Children’s Privacy

The Site and Services are not intended for children. We do not knowingly collect personal information from individuals below the applicable minimum age.

11. Security

We implement technical and organisational measures to protect personal information. While no online system is completely secure, we take reasonable steps to safeguard data.

12. Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date reflects the latest revision.

13. Contact Us

Dr.You
 Email: hello@dryou.eu
 Address: Calle de Pelayo 43, Local Bajo Izq. Madrid, Spain. 28004.